FAQ

On this page, you will find answers to the most frequently asked questions about Giovani Laundry perfumes, dosage, use, safety, choosing a fragrance, Shipping, payment, complaints and the Returns & Refunds Policy.

1. Giovani Laundry perfumes
What are Giovani® Laundry perfumes?

What are Giovani® Laundry perfumes?

Giovani® Laundry perfumes are highly concentrated Washing oils designed to fragrance your laundry during washing.

They are used instead of traditional fabric softener and give your laundry an intense, long-lasting fragrance.

Compared with ordinary fabric softeners, however, they offer many advantages.

What is a Laundry perfume used for?

What is a Laundry perfume used for?

A Laundry perfume is primarily used to fragrance laundry during washing.

Its purpose is not to wash the laundry itself, but to give fabrics an intense, long-lasting and luxurious scent.

Of course, it also offers many other benefits. You can find out more in our article about the Advantages of laundry perfumes.

When I use your Laundry perfume, do I also need to add fabric softener?

When I use your Laundry perfume, do I also need to add fabric softener?

No, our product works as a full replacement for fabric softener. Its primary purpose is to give your laundry an intense and long-lasting fragrance. Other Advantages of laundry perfumes include antistatic effects and reduced creasing, helping your clothes feel more flexible and softer when removed from the washing machine.

You can learn more about the additional benefits of this product in our article about the Advantages of laundry perfumes.

Do I still need another Washing agent when using Laundry perfume?

Do I still need another Washing agent when using Laundry perfume?

Yes. Giovani® Laundry perfume works as a replacement for fabric softener, not as a Washing agent.

To make sure your laundry is properly clean, you still need to use a Washing agent, such as:

  • Laundry gels
  • washing powder
  • capsules
  • Laundry strips

Laundry perfume provides an intense and long-lasting scent for your laundry, while the Washing agent removes dirt and washes your clothes.

Do Washing oils clog the washing machine or dryer?

Do Washing oils clog the washing machine or dryer?

No. Giovani® Laundry perfumes do not clog the washing machine or dryer. Quite the opposite, they are much more effective and safer for your washing machine than ordinary sticky and thick fabric softeners.

Can I use Laundry perfumes if I have a domestic wastewater treatment system?

Can I use Laundry perfumes if I have a domestic wastewater treatment system?

Regarding the issue of domestic wastewater treatment systems, we cannot provide a binding statement. This is a topic that has not yet been examined by any study carried out by us or, as far as we know, by any other source, or we have not been able to find such a study. The products contain substances similar to those found in fabric softeners. However, when the recommended dosage is followed, we ASSUME that everything should be fine. Unfortunately, we currently have no way to confirm this assumption. To repeat, no study has yet been carried out on this topic. For diplomatic reasons, we therefore cannot either recommend or advise against using the product with a domestic wastewater treatment system.

Are Laundry perfumes suitable for everyday washing?

Are Laundry perfumes suitable for everyday washing?

Yes. Giovani® Laundry perfumes are suitable for normal everyday use.

When using them, we recommend following the recommended dosage and the textile manufacturer’s instructions.

2. How to use and dose Laundry perfumes
How to use Giovani® Laundry perfumes?

How to use Giovani® Laundry perfumes?

One standard dose is just 5 ml, except for Francis Signature, for every 4 kg of laundry. The concentrate should not be diluted with anything else.

Our samples contain 7 ml because, when applying the oil from the sample sachet, traces of oil may remain on the inside of the sachet, and we want every customer to enjoy the full experience. Pour the entire contents of the sachet into the fabric softener compartment.

Do not pour Laundry perfumes into the washing machine drum or into the dryer. They are specifically designed to be used in the fabric softener compartment. You do not need to worry that your laundry will lose its scent after tumble drying. Giovani® Laundry perfumes are resistant to external influences and are long-lasting. Your washed laundry will still smell beautiful after using the dryer. The optimal storage temperature for Washing oils is approximately 15–25 °C.

Detailed information on How to use Washing oils can be found in our guide how to use Laundry perfumes.☺️

Instructions for use can be found in the descriptions of each product in our e-shop and also on the product label.

Where exactly should Laundry perfume be poured?

Where exactly should Laundry perfume be poured?

Pour the Laundry perfume into the compartment or drawer intended for fabric softener. It does not belong in the washing powder compartment or directly in the drum.

What is the recommended dosage for Laundry perfume?

What is the recommended dosage for Laundry perfume?

One standard dose is just 5 ml, except for Francis Signature, for every 4 kg of laundry. For samples, we recommend using one whole sample for one wash, even though it contains 7 ml, because when applying the oil from the sample sachet, traces of oil may remain on the inside of the sachet, and we want every customer to enjoy the full experience.

Can the final fragrance intensity of Laundry perfume be adjusted?

Can the final fragrance intensity of Laundry perfume be adjusted?

Of course. If you want the fragrance to be lighter, simply reduce the recommended dose of Laundry perfume for one wash to achieve a lower scent intensity. Some of our customers find the fragrances so intense that they reduce the recommended dose by half, or even down to one third.

How many uses will one Laundry perfume sample last?

How many uses will one Laundry perfume sample last?

One sample is primarily intended for one wash, for 4 kg of laundry, meaning one use.

The recommended dosage is 5 ml per 4 kg of laundry, except for Francis Signature. Although the sample contains 7 ml, this is intentional, as a certain amount of liquid may remain on the inside of the packaging, and we want every customer to enjoy the full experience. However, some of our customers divide one sample into 2 uses because they prefer a lighter fragrance intensity.

How many uses will one bottle last?

How many uses will one bottle last?

At the recommended dosage of 5 ml per 4 kg of laundry, a 100 ml bottle will last for 20 washes, 250 ml for 50 washes and 500 ml for 100 washes.

How should I dose my Laundry perfume?

How should I dose my Laundry perfume?

You can use the cap from the Giovani® Laundry perfume bottle for dosing, as it holds 3 ml. We recommend applying 2 caps. For more convenient dosing, you can purchase a measuring cup with our logo or a dosing pump. Just a small amount is enough for beautifully scented laundry!

If you have samples at home, 1 sample is intended for one use.

Can I put Laundry perfume directly into the washing machine drum?

Can I put Laundry perfume directly into the washing machine drum?

No. Giovani® Laundry perfumes should only be applied to the fabric softener compartment. If applied directly into the drum, the product may disperse unevenly or cause stains on laundry.

How should Laundry perfumes be dosed in a washing machine with automatic fabric softener dosing?

How should Laundry perfumes be dosed in a washing machine with automatic fabric softener dosing?

Because Giovani® Laundry perfumes are highly concentrated, only a minimal amount is needed: 5 ml per 4 kg of laundry. The automatic dosing setting on the washing machine needs to be set to 5 ml per 4 kg of laundry. For the correct setting, follow the instructions in your washing machine manual or contact the manufacturer of your specific washing machine model directly. If it is not possible to set this ratio on your washing machine model in order to follow the recommended dosage, pour the recommended amount of Laundry perfume, 5 ml, into the compartment and also add enough water so that the total volume corresponds to the standard automatic dosing volume of your washing machine. The 5 ml dosage must be repeated before every wash! If you have not used any Laundry perfumes before, we recommend fully cleaning the entire container before the first use so that it remains clean and dry.

Do I need to clean the fabric softener compartment before first use?

Do I need to clean the fabric softener compartment before first use?

We recommend it. If you previously used fabric softener or other products, it is advisable to clean and dry the fabric softener compartment before using Laundry perfume for the first time, so that the fragrance is not affected by residues from old products.

What is the ideal washing temperature for the maximum fragrance effect of Laundry perfume?

What is the ideal washing temperature for the maximum fragrance effect of Laundry perfume?

Giovani® Laundry perfumes are effective at all washing temperatures, but for the best fragrance we recommend 30–60 °C.

What should I do if the concentrate spills outside the compartment?

What should I do if the concentrate spills outside the compartment?

Wipe up any spilled concentrate immediately with a damp cloth. Use the product only in the designated washing machine compartment.

Can Laundry perfumes also be used with eco washing programmes?

Can Laundry perfumes also be used with eco washing programmes?

Yes, Giovani® Laundry perfumes are also suitable for eco programmes because they are effective even at low temperatures, around 30 °C.

Why does Laundry perfume remain in the fabric softener compartment?

Why does Laundry perfume remain in the fabric softener compartment?

Laundry perfumes contain oil essences, but under normal circumstances they should not remain in large amounts in the fabric softener compartment. Because the perfumes are based on oil essences, you may see these oil-based components in the fabric softener compartment. Fabric softener itself also commonly remains in the drawer, but it is not as easy to notice as Laundry perfume. Of course, it also depends on the type of washing machine and how regularly it is cleaned. The dispenser therefore needs to be cleaned regularly and often, whether you use Laundry perfumes or traditional fabric softeners. You can find out more in our article about the Advantages of laundry perfumes.

3. Dryer and drying laundry
Does the scent of Laundry perfumes fade after drying laundry in the dryer? Can the fragrance still be smelled after using the dryer?

Does the scent of Laundry perfumes fade after drying laundry in the dryer? Can the fragrance still be smelled after using the dryer?

Giovani® Laundry perfumes are designed so that their fragrance remains noticeable even after laundry has been dried. Our brand has the highest concentration of fragrance ingredients on the market when it comes to Laundry perfumes. This is an undeniable, measured fact expressed numerically. Our fragrances are the most intense and also the longest-lasting on the market. This is clearly confirmed by tens of thousands of customer reviews and customer awards based on people’s votes or the quality of reviews. Practically all customers unanimously say that they can smell the fragrance even several weeks after using the dryer.

Can I use Laundry perfumes when drying laundry in the dryer?

Can I use Laundry perfumes when drying laundry in the dryer?

The phrase “suitable for the dryer” is used today by some companies as misleading advertising in an attempt to attract more customers. It always needs to be clarified further. Laundry washed with Laundry perfume can of course then be dried in the dryer. A high-quality Laundry perfume will not lose its scent. However, Laundry perfume must of course not be poured directly into the dryer; this applies to all Laundry perfumes on the market. ☺️ You can, however, add a few drops to a Wool Dryer Ball designed for use in the dryer if you want to add several drops. This is not necessary though, as our Laundry perfumes easily withstand tumble drying. 🔝☺️

We also recommend reading about the Advantages of laundry perfumes Giovani®: Advantages of laundry perfumes Giovani® | in our e-shop

Will laundry lose its fragrance when air-dried?

Will laundry lose its fragrance when air-dried?

No. Laundry washed with Giovani® Laundry perfume will also retain its fragrance when air-dried. With some fabrics, the scent may develop gradually and last longer.

4. Fabrics, materials and types of laundry
Are Laundry perfumes suitable for children’s clothing?

Are Laundry perfumes suitable for children’s clothing?

For children, we recommend caution. Children under 3 years of age should generally not use perfumed products. For older children, choose gentler fragrances and a lower dosage. These are, of course, mandatory general recommendations. The choice to use fragrances for young children is individual. We have many customers who regularly wash children’s clothing with Laundry perfumes without any problems at all.

Can I also use Giovani® Laundry perfumes on sportswear?

Can I also use Giovani® Laundry perfumes on sportswear?

Yes. Giovani® Laundry perfumes are also suitable for sportswear and functional clothing.

Unlike traditional fabric softeners, which may not be recommended for certain materials, Laundry perfumes are primarily designed to fragrance laundry and are used in a small dosage.

They are also suitable, for example, for:

  • functional sportswear
  • towels
  • tea towels
  • or underwear.

When washing, we always recommend following the instructions of the specific textile manufacturer.

Are they suitable for all types of fabrics?

Are they suitable for all types of fabrics?

Yes, unless the textile specifically states that it is not suitable for washing with fabric softeners or perfumes. Giovani® Laundry perfumes do not damage fabrics. They are suitable for practically all types of fabric, including silk, cashmere and sportswear.

Can I use Laundry perfume on towels?

Can I use Laundry perfume on towels?

Yes. Laundry perfume is also suitable for towels and bath towels. Coarser and absorbent fabrics in particular can hold the fragrance very well.

Can I use Laundry perfume on bed linen?

Can I use Laundry perfume on bed linen?

Yes. Bed linen, bedding, blankets, curtains and other home textiles are suitable for use with Laundry perfumes. On coarser fabrics, the fragrance is often more intense and longer-lasting.

Can I use Laundry perfume on silk or cashmere?

Can I use Laundry perfume on silk or cashmere?

Yes, Giovani® Laundry perfumes are also suitable for delicate fabrics such as silk or cashmere, unless the label of the specific textile states otherwise. For expensive and very delicate materials, we recommend using a lower dosage and a gentle washing programme.

Do Laundry perfumes leave stains on laundry?

Do Laundry perfumes leave stains on laundry?

No, when applied correctly into the fabric softener compartment, stains should not appear on laundry. Stains may occur if the product is applied incorrectly, for example by pouring the concentrate directly onto clothing or into the drum. If a stain appears, it should disappear after rewashing. Stains are practically ruled out. It is also logically unrealistic that a tiny 5 ml of Laundry perfume, compared with around 40 ml when using fabric softener, poured into the correct fabric softener compartment of the washing machine and then washed over a long cycle with up to 4 kg of laundry in a huge amount of water, up to 40 litres, could cause even a small stain on that laundry in any way. This is truly unrealistic when used correctly and when the washing machine is cleaned regularly, as required by every washing machine manufacturer.

Do Laundry perfumes affect the colour of laundry?

Do Laundry perfumes affect the colour of laundry?

When dosed correctly, they do not change the colour of laundry. The fragrances bind to textile fibres and, according to the brand’s information, thanks to the content of certain ingredients, they also help care for the colour of laundry.

5. Fragrance, intensity and longevity
How long does the fragrance of Laundry perfume last on laundry?

How long does the fragrance of Laundry perfume last on laundry?

The fragrance of Giovani® Laundry perfumes is long-lasting and remains on laundry for several days to weeks, even when stored in a wardrobe.

The longevity of the fragrance may depend on:

  • the type of fabric
  • the drying method
  • the dosage used
  • or how the laundry is stored.

On coarser and more absorbent materials, such as towels, blankets or bed linen, the fragrance is usually more intense and lasts longer.

Many customers confirm that they can still smell the fragrance after using the dryer.

Why does Laundry perfume not smell equally intense on all types of clothing?

Why does Laundry perfume not smell equally intense on all types of clothing?

The intensity and longevity of the fragrance from Laundry perfumes can also depend on the type and weight of the material.

Coarser and naturally absorbent materials, such as cotton, terry towelling or home textiles, can absorb more perfume components, which is why the fragrance often feels more intense and lasts longer on them.

The most noticeable fragrance usually stands out on:

  • towels
  • bath towels
  • blankets
  • bed linen
  • curtains
  • decorative textiles.

On finer, sports or synthetic materials, the final fragrance intensity may naturally be lighter.

The perception of fragrance may also be influenced by:

  • the selected washing programme
  • the drying method
  • the amount of product used
  • the type of washing machine.
It seems to me that the Laundry perfume has a weak fragrance or I cannot smell it. What could be the cause?

It seems to me that the Laundry perfume has a weak fragrance or I cannot smell it. What could be the cause?

The intensity and longevity of the fragrance can be influenced by several factors, such as:

  • a dirty fabric softener compartment
  • residues of traditional fabric softener or other products in the washing machine
  • the type of washing machine
  • the selected washing programme
  • the type of fabric
  • the drying method
  • individual perception of fragrances.

The most common cause is usually a dirty fabric softener compartment. If you previously used traditional fabric softener or other Laundry perfumes, we recommend thoroughly cleaning the compartment, including internal deposits and liquid residues.

Giovani® Laundry perfumes are highly concentrated, which is why they are used in small amounts, and many of our customers reduce the recommended dose even further because they find the fragrance so intense.

Residues of other products may weaken or alter the final fragrance.

We also recommend:

  • following the recommended dosage
  • trying a different dosage intensity

and ideally testing the product in another washing machine for comparison.

Giovani® Laundry perfumes are proven to be among the best-rated products of their kind in Europe and have long received high ratings and awards from customers in several countries.

Before first use, we recommend:

If you have previously used traditional fabric softener or other Laundry perfumes, we recommend cleaning the fabric softener compartment and removing residual liquids so that the Laundry perfume can work as effectively as possible.

Can Laundry perfumes cause headaches?

Can Laundry perfumes cause headaches?

Laundry perfumes and their pleasant fragrance are usually not the cause of headaches. However, it is possible that their strong intensity caused discomfort, similar to using an overly intense body perfume. Reducing the dosage should resolve this issue immediately.

From our many years of experience, we have not recorded such cases, even though our products are used daily by thousands of customers, including people who are more sensitive to fragrances.

It is important to realise that headaches can be influenced by many factors. We would not look for the cause where it is not, and practically cannot be. Try considering these factors, as there are truly many of them: blood pressure, too little water / too much water, stress, anxiety, nervousness, embarrassment, anger, crying, fatigue, lack of sleep, dehydration, hunger, hypoglycaemia, alcohol, caffeine, withdrawal, nicotine, smoking, hangover, migraine, hormones, menstruation, ovulation, menopause, pregnancy, high blood pressure, low blood pressure, fever, flu, covid, sinusitis, allergies, cold, inflammation, infection, constipation, reflux, overeating, fasting, thirst, sugar, chocolate, cheese, glutamate, histamine, noise, light, flashing lights, screens, blue light, sun, heat, cold, stuffiness, pressure changes, storms, wind, altitude, poor posture, cervical spine, muscle tension, teeth grinding, jaw, eye strain, glasses, dioptres, medication, hormones, magnesium deficiency, iron deficiency, lack of sleep, oversleeping, jet lag, overwork, burnout, sunstroke, concussion, intense physical exertion, coughing, sneezing, holding your breath, strong emotions, panic, depression, loneliness, nervous system overload…

If the fragrance feels too intense, we recommend using a smaller dosage, because Giovani® Laundry perfumes are highly concentrated.

Could the samples smell stronger than the liquid in the bottle?

Could the samples smell stronger than the liquid in the bottle?

Our brand is a registered trademark, and such “mistakes” are not possible here. Of course, we have CERTIFICATES and DOCUMENTATION confirming that the bottles contain THE SAME LIQUID AS THE SAMPLES, and we can assure you of that. We follow GOOD MANUFACTURING standards in production. The same liquid is used in both bottles and samples because they are filled with the same liquid, not with anything different. It would not even make economic sense to have different liquids for the 21 fragrances we currently have in our portfolio, as that would eliminate so-called “economies of scale”, which would be a very unreasonable step… In addition, we would be voluntarily damaging our reputation, which also has no logical basis.

We recommend considering other factors instead, as there are many. These are factors that can influence the perception, or intensity, of the fragrance. For example, the weight of the laundry, different clothing materials, the washing programme and more. It is also scientifically proven that the human brain gets used to a fragrance and may later perceive it differently. This tends to apply more to long-term use of traditional perfumes or Laundry perfumes. A person’s sense of smell also differs and changes over time, whether during different seasons or, for example, during a cold, which may alter fragrance perception.

In any case, fragrance perception is subjective.

Our brand is strongly built on high quality, and satisfied customers who have switched to us long-term even from other brands are proof that we have managed to create quality. We therefore recommend washing the same types of fabrics on the same washing programme with both a sample and a bottle, and we guarantee that the fragrance will be exactly the same. Alternatively, try letting someone close to you test the perfume from the bottle. We have long been the best-rated Laundry perfume brand on the entire EU market, and we would not be if what you describe in your message were realistic. In more than 3.5 years, we have never dropped below 99% in verified reviews, not even for 1 day, and this applies across several countries. There are Laundry perfume brands on the market that have never reached 99% even for 1 day, while we have remained above this level every day for several years… This speaks very clearly about the high quality and reputation of our brand and its products.

See which awards we have won thanks to our Laundry perfumes and their quality:

  • the Giovani® brand WON the PRODUCT OF THE YEAR 2024 award
  • and Giovani® e-shops won:
  • 1st place in the QUALITY AWARD at Heureka ShopRoku 2024 in Slovakia and Czechia
  • 1st place in the POPULARITY AWARD at Heureka ShopRoku 2024 in Slovakia
  • finalist in the QUALITY AWARD at Heureka ShopRoku 2025 in Czechia
  • 1st place in the QUALITY AWARD at Heureka ShopRoku 2025 in Slovakia
  • 1st place in the POPULARITY AWARD at Heureka ShopRoku 2025 in Slovakia
  • 1st place in the POPULARITY AWARD at ShopRoku 2025 in Hungary
  • 1st place at ShopRoku 2025 for the best Certified Shop across the entire market in Slovenia

Logically, it is clear that if the samples smelled stronger than the liquid in the bottles, we would never have won so many awards and we would never have maintained reviews above 99% in the long term.

What can I do to make my laundry smell more intense?

What can I do to make my laundry smell more intense?

Use the recommended dose of 5 ml per 4 kg of laundry, or slightly increase the dose. Do not overload the washing machine, clean the fabric softener compartment and choose a programme that rinses well. The fragrance is usually more noticeable on coarser fabrics such as towels, bath towels, blankets, bed linen or curtains.

Why does my nose get used to the fragrance over time?

Why does my nose get used to the fragrance over time?

When you use one fragrance regularly, your brain and sense of smell can become used to it, so you may perceive it as weaker than people around you do. Alternating between several Giovani® fragrances can help.

6. Choosing a fragrance
I don’t know which fragrance to choose. Can you advise me?

I don’t know which fragrance to choose. Can you advise me?

Choosing a fragrance is very individual and depends mainly on your personal preferences. Every customer has their own favourite, depending on the types of scents they like.

To make comparison easier, we have prepared a Giovani Fragrance comparison.

If you do not know our fragrances yet, we recommend starting with samples, which allow you to try several scents and find your favourite.

If you write to us and tell us which fragrances you usually like, we will be happy to try to recommend a suitable scent for you.

Which fragrance is the best or best-selling?

Which fragrance is the best or best-selling?

This question is difficult to answer because fragrance perception is very subjective, and a product that is popular among customers may not necessarily appeal to you. To avoid possible dissatisfaction, we always recommend that customers who do not know our fragrances first purchase samples, try the products at home and then decide from personal experience which fragrance is best for them.

However, if you would still like to know our customers’ current preferences, our best-selling and most popular fragrances clearly include Ylang ylang, Fresh Cotton, Sparkle Unicorn, as well as OUD Brilliance Bloom or Francis Signature.

Our range is varied and includes 21 unique fragrances, so everyone can find something they love. We believe you will find your favourite too.

Which fragrances are the most intense?

Which fragrances are the most intense?

All our products have been designed so that their fragrances are among the most intense and longest-lasting on the market, which is also supported by numbers. However, fragrance perception is very subjective, so to avoid possible dissatisfaction, we always recommend that customers who do not know our fragrances first purchase samples, try the products at home and then decide from personal experience which fragrance is strongest for them.

Our current bestsellers include Ylang ylang, Fresh Cotton and Sparkle Unicorn.

Our range is varied and includes 21 unique fragrances, so everyone can find something they love. We believe you will find your favourite too.

Will Sweety brownie / Luxury black / Italiano oil be available again?

Will Sweety brownie / Luxury black / Italiano oil be available again?

Unfortunately, we have said goodbye to these fragrances in our range and their sale has been discontinued. They will not be restocked. This information is stated directly on the product pages, and we also informed customers about it through our social media channels. We are always trying to enrich our range with new fragrances, so we believe you will find new favourites.

Are your Laundry perfumes inspired by world-famous perfumes?

Are your Laundry perfumes inspired by world-famous perfumes?

Yes, many of our Laundry perfumes are inspired by world-famous brands, but not all of them. Some are based on original interpretations and offer unique versions with their own character and charm. If you are asking specifically only about Laundry perfumes inspired by world-famous fragrances, they are:

Grey Dolce – inspired by the iconic Dolce & Gabbana Light Blue fragrance, known for its freshness and floral-fruity notes, radiating energy and a summery feeling.

Francis Signature – influenced by the famous Baccarat Rouge 540 perfume by Francis Kurkdjian, admired for its complexity, warmth and irresistible appeal.

Old Brownie – inspired by the seductive and distinctive Black Opium fragrance by Yves Saint Laurent, characterised by rich notes of coffee, vanilla and white flowers.

Mystic Man – draws inspiration from a sophisticated fragrance by Hermès, blending fresh citrus and warm woody notes with an emphasis on luxury and subtlety.

You can find a quick overview of all fragrances in the Giovani Fragrance comparison.

Other types of our Laundry perfumes are also inspired by perfume fragrances, but we do not specify them in more detail.

We believe we have briefly answered your question. You can find a detailed overview of our fragrances in the Giovani Fragrance comparison.

What types of Laundry perfume fragrances do you offer?

What types of Laundry perfume fragrances do you offer?

Our range includes 17 unique fragrances with fruity, floral, spicy, citrus, sweet, fresh, oriental, powdery and candy-like notes. The selection of each fragrance is not random; it is a careful and long-term process.

We believe that everyone can choose from our range, regardless of age or gender.

You can find a detailed overview of our fragrances in the Giovani Fragrance comparison.

7. Giovani Fragrance comparison: Laundry perfume vs fabric softener
What are the main Advantages of laundry perfumes Giovani® compared with regular fabric softeners?

What are the main Advantages of laundry perfumes Giovani® compared with regular fabric softeners?

Giovani® Laundry perfumes were created as a luxurious alternative to traditional fabric softeners. Their main advantage is the intense and long-lasting fragrance they give to laundry, even after drying.

The main Advantages of laundry perfumes Giovani® include:

  • intense and long-lasting fragrance
  • fragrances inspired by world-famous perfumes
  • small dosage per wash
  • they do not leave a greasy film on fabrics
  • suitable also for sportswear and functional clothing
  • luxurious packaging and premium product character
  • antistatic effects
  • help with maintaining textile colours
  • the fragrance remains noticeable even after drying laundry.

Regular fabric softeners, on the other hand, are mainly intended to soften laundry, and their scent is usually less intense and shorter-lasting.

Giovani® Laundry perfumes are designed for customers who want to give their laundry a more distinctive and luxurious fragrance.

What is the difference between Washing oils and Laundry perfumes?

What is the difference between Washing oils and Laundry perfumes?

There is no difference; it is the same product. Our range includes oil-based Laundry perfumes, which is why the term Washing oils is often used. However, this is only an equivalent name, not a different product. You can find our full range of Washing oils here:

It is a product that serves as a modern replacement for regular fabric softener, and its primary purpose is to give laundry a long-lasting and intense fragrance. You can find out more about the product benefits here:

What types of Laundry perfumes are available?

What types of Laundry perfumes are available?

You can find different types of Laundry perfumes on the market. The most common include oil-based and water-based Laundry perfumes.

Giovani® Laundry perfumes are based exclusively on an oil base. This form allows the fragrance components to adhere very well to textile fibres, contributing to an intense and long-lasting fragrance on laundry.

However, fragrance longevity and intensity do not depend only on the product base itself, but also on the quality of the fragrance ingredients used, the perfume composition and correct dosage.

That is why we place great emphasis on selecting high-quality fragrance ingredients, so that the final scent is as intense and long-lasting as possible.

Does Laundry perfume also make laundry soft?

Does Laundry perfume also make laundry soft?

Our Laundry perfumes were developed to offer this added bonus as well and to soften your laundry to a certain extent. However, Laundry perfumes are not primarily intended for this purpose. Laundry softness also depends on other factors, such as water hardness or the temperature you wash at. If you have very hard water or would like to complement your Giovani® product range with a laundry softener, we recommend purchasing our Giovani® Laundry gels together with your Laundry perfume, as they contain a water-softening ingredient – a sequestrant. This product replaces traditional washing powder or Laundry gels / capsules and even supports the fragrance of Laundry perfumes.

8. Product safety and ingredients
Where can I find the ingredients of the products?

Where can I find the ingredients of the products?

You can find the exact ingredients of each product directly on our website in the product detail, under the “Details” tab.

What are the ingredients of Giovani® Laundry perfumes?

What are the ingredients of Giovani® Laundry perfumes?

Giovani® Laundry perfumes are the highest-quality products on the market, developed by a team of world-class perfume specialists. They meet all strict European Union standards, are safe and have completed all required legal registrations. Their composition is highly gentle on your skin and also on your washing machine. Giovani® Laundry perfumes are vegan and do not contain dioxane, SVHC, parabens, PBT/vPvB substances, heavy metals, contaminating residues, surfactants, nanomaterials or microplastics. They are vegan and have not been tested on animals. More information about the ingredients is provided directly with the products in the Details section or on the label of each product.

Are Giovani® Laundry perfumes dermatologically tested?

Are Giovani® Laundry perfumes dermatologically tested?

Yes, Giovani® Laundry perfumes are dermatologically tested.

It is important to mention that these are not cosmetic products, so they are not required to be dermatologically tested. Even so, we had them dermatologically tested.

Why is the product not defined as cosmetic by the relevant EU authorities and legislative bodies? Because it has nothing to do with the skin. This alone should make it sufficiently clear that any skin reactions are practically impossible. How does such a dermatological test work? The liquid is poured directly onto a person’s skin and left to act. This is, of course, completely outside the real-life use of such a product. Even so, these dermatological tests were successful for our products. With no skin irritation at all, not only no allergies, but also no irritation whatsoever.

Considering how the product is used, it should also be fairly clear that it has almost nothing to do with the skin: a tiny 5 ml poured into the fabric softener compartment is then washed over a longer period in a much larger amount of water, around 40 litres, not simply in water, but together with around 4 kg of laundry. The laundry then dries. Sometimes, after washing, it is even stored in a wardrobe for a longer time. With Laundry perfumes, you therefore do not need to worry.

Are Laundry perfumes safe for the skin?

Are Laundry perfumes safe for the skin?

Giovani® Laundry perfumes are intended for laundry and, when dosed correctly, are also safe when they come into contact with the skin. Compared with regular body perfume, an incomparably smaller amount of fragrance substances comes into contact with the skin. If you have very sensitive skin, we recommend starting with a lower dosage and monitoring your individual reaction.

Laundry perfumes have practically almost nothing to do with the skin, which is precisely why the relevant authoritative bodies do not define them as cosmetic products. For this reason, dermatological tests are not mandatory for them. Nevertheless, we decided to have them carried out in order to verify the safety of our products beyond legislative requirements.

How does such testing work? The product is applied directly to the skin of a larger number of test subjects and left to act. This is a situation that is very far from the real use of a product intended for the fabric softener compartment. The result? Our Laundry perfumes passed with excellent results. The tests showed no skin irritation.

You can therefore view these results as significant confirmation of safety. If no irritation was shown even during such direct and significantly more intense contact with the skin, then with normal use of the product intended for the washing machine, the test results indicate no risk of skin irritation.

Can I have an allergic reaction to Laundry perfume?

Can I have an allergic reaction to Laundry perfume?

We would like to reassure you that if you have not previously had an allergic reaction to regular body perfumes, it is almost impossible for you to have an allergy to Laundry perfumes. These products have a very similar perfume composition to classic body perfumes, while their concentration and method of use are different, as they are applied to the fabric softener compartment and not directly to the skin.

Laundry perfumes have practically nothing to do with the skin, which is precisely why the relevant EU authoritative and legislative bodies do not define them as cosmetic products. For this reason, dermatological tests are not mandatory for them. Nevertheless, we decided to have them carried out in order to verify the safety of our products beyond legislative requirements. Dermatological testing is always carried out in accordance with applicable EU legislation and safety standards.

In individual and extremely rare cases, sensitivity to a specific ingredient may be possible, but this is a very unlikely situation, especially if there have been no previous allergic reactions to perfumed products.

Are they suitable for people with sensitive skin?

Are they suitable for people with sensitive skin?

Yes, Giovani® Laundry perfumes are suitable also for people with sensitive skin.

Laundry perfumes are intended for laundry and, when dosed correctly, are also safe for people with sensitive skin. It is important to emphasise that these are not cosmetic products intended for application to the skin. Quite the opposite – they are products intended for the fabric softener compartment, which are heavily diluted during the washing process in a large amount of water and come into contact with laundry, not directly with human skin.

From a legislative point of view, Laundry perfumes are therefore not defined as cosmetic products. EU authoritative and legislative bodies do not consider them cosmetics precisely because they are not intended to come into contact with the skin. For this reason, dermatological tests are not mandatory for them either.

Nevertheless, we decided to go beyond legal requirements and had our Laundry perfumes dermatologically tested. How does such testing work? The product is applied directly to the skin of test subjects and left to act. This is a method of use that is very far from real-life practice. In reality, only approximately 5 ml of product is used during washing, mixed with approximately 40 litres of water and several kilograms of laundry. After the washing cycle has finished, the laundry dries and is often stored in a wardrobe for some time before being worn.

The dermatological test results for our Laundry perfumes were excellent. No allergic reactions or skin irritation were shown. In other words, not even a basic form of irritation was recorded, even though during testing the product was applied to the skin in a way that is significantly more intense than its actual household use.

We consider these results to be very strong confirmation of the safety of our products. If no irritation was shown even during direct contact of the product with the skin during dermatological tests, then with normal use according to the instructions, any skin reactions are extremely unlikely.

However, for very sensitive skin, as with any other perfumed product, we recommend starting with a lower dosage, choosing a gentler fragrance and testing the product first, for example on towels or bed linen. If any unwanted reaction occurs, we recommend that you stop using the product.

Do Giovani® products contain microplastics?

Do Giovani® products contain microplastics?

No, our products do not contain microplastics, and neither do the individual raw materials used in our Laundry perfumes. However, it is important to realise that microplastics are now found in minimal amounts almost everywhere, including tap water and bottled water that is hermetically sealed. In no case are our products manufactured in a way that these microplastics are added to them. So the answer is: no.

Are Giovani® products cruelty-free? Were they tested on animals?

Are Giovani® products cruelty-free? Were they tested on animals?

In accordance with current European Union legislation, product testing on animals has been banned for many years. For this reason, we do not consider it necessary to emphasise this fact separately on our products. Not testing on animals is a legal obligation that applies equally to all manufacturers in the EU.

Our products were tested exclusively on ourselves – on people, for whom they are of course intended. All products are the result of our own production and were not tested on animals.

Are Giovani® products environmentally friendly?

Are Giovani® products environmentally friendly?

Laundry perfumes and other household products belong among chemical products, just like washing-up liquids, Laundry gels, capsules or fabric softeners. The word “chemicals” often causes unnecessary concern, even though chemical substances are a natural part of everyday life. They are found everywhere around us and even in our own bodies. For example, vitamin C is, from a chemical point of view, a substance called ascorbic acid.

Giovani® products meet all applicable European standards and legislative requirements for being placed on the market. When used in accordance with the instructions and recommended dosage, they do not pose a health risk to people or animals. It is, of course, essential to use the product in the way it is intended, meaning in the recommended amount and in the appropriate fabric softener compartment.

Our products are not tested on animals and are manufactured in accordance with applicable European legislation. Before being placed on the market, all ingredients used must meet strict safety requirements and regulatory criteria.

However, it is important to realise that Laundry perfumes are created with the aim of giving laundry an intense and long-lasting fragrance. If you are looking for fragrance-free products or products focused exclusively on an organic or natural philosophy without fragrance ingredients, we recommend choosing specialised organic products. On the other hand, an intense and long-lasting fragrance is exactly the feature customers expect from Laundry perfumes and the reason they choose them.

Do Giovani® Laundry perfumes have a natural composition?

Do Giovani® Laundry perfumes have a natural composition?

Although our products are not organic and do not have an exclusively natural composition, you will not find such a product among Laundry perfumes anyway. They do not exist. Nowhere in the world does an organic Laundry perfume exist. Our Laundry perfumes are very gentle in the sense that for one dose you use only an extremely small amount of 5 ml, while with fabric softener you commonly use around ten times more. All information about the ingredients is provided in the DETAILS tab for each Laundry perfume on the website. And yes, they are free from heavy metals, etc.; everything is stated there. Of course, they are made with natural fragrance oils, and every fragrance oil comes from nature.

Hypoallergenic perfumes do not exist. No perfume or Laundry perfume in the world is hypoallergenic. ☺️

If a perfume were truly “hypoallergenic” in the absolute sense of the word, it would have to be made without any fragrance substances, allergens or potentially irritating ingredients. In practice, this would mean it is:

  •  free from perfume compositions
  •  free from essential oils
  •  free from aromatic molecules
  •  free from both natural and synthetic fragrance ingredients

The result? Such a product would not smell at all. 👎 It would only be a neutral base without any fragrance.

If someone tells you they have a hypoallergenic perfume, they are lying to you… ☝️

In any case, you do not need to worry about any allergy; you would have to be an extremely exceptional case.

At the same time, our Laundry perfumes also have dermatological tests. It is important to mention that these are not cosmetic products, so they are not required to be dermatologically tested. Even so, we had them dermatologically tested.

Why is the product not defined as cosmetic by the relevant EU authorities and legislative bodies? Because it has nothing to do with the skin. This alone should make it sufficiently clear that any skin reactions are practically impossible. How does such a dermatological test work? The liquid is poured directly onto a person’s skin and left to act. This is, of course, completely outside the real-life use of such a product. Even so, these dermatological tests were successful for our products. With no skin irritation at all, not only no allergies, but also no irritation whatsoever.

Considering how the product is used, it should also be fairly clear that it has almost nothing to do with the skin: a tiny 5 ml poured into the fabric softener compartment is then washed over a longer period in a much larger amount of water, around 40 litres, not simply in water, but together with around 4 kg of laundry. The laundry then dries. Sometimes, after washing, it is even stored in a wardrobe for a longer time. With Laundry perfumes, you therefore do not need to worry.

9. Alternative uses around the home
Where else can I use Washing oils?

Where else can I use Washing oils?

Giovani® Laundry perfumes can also be used, for example, when washing floors. Add one cap of concentrate to the water and your home will smell intensely fragrant for a long time.

Giovani® Washing oils can also be used in your aroma diffusers. Simply add a few drops to the water in the diffuser and your home will smell beautiful. Do not use undiluted concentrate for this purpose without adding water.

Can Wool Dryer Balls be used in other ways too?

Can Wool Dryer Balls be used in other ways too?

Yes. You can also use Giovani® Wool Dryer Balls if you do not have a dryer at home.

After washing, you can place them, for example, into a basket with freshly washed laundry before hanging it up. Wool Dryer Balls help absorb moisture and may contribute to better air circulation around laundry while it is “waiting” to be dried.

10. Washing machine, dryer and appliance care
Can Giovani® Laundry perfumes corrode or damage the plastic/rubber parts of the washing machine?

Can Giovani® Laundry perfumes corrode or damage the plastic/rubber parts of the washing machine?

No, they cannot. Our Laundry perfumes do not damage plastic or any other materials on or inside the washing machine. This is a product specifically designed for use in the washing machine. Logically, it is therefore created and adapted for this appliance. Fragrance substances are used only in the fabric softener compartment, which is made of durable plastic, so they cannot damage this material. Our company washing machine has completed hundreds of washes over more than 4.5 years, as of 05/2026, with practically daily washing using Laundry perfumes, and it is still like new. This is also proven by millions of our satisfied customers. We are the best-rated Laundry perfume brand on the entire EU market. We have won many awards and have never had less than 99% recommendations in reviews for even a single day. This is something very few brands and very few e-shops can say.

If our Laundry perfumes caused anything like that, we would not have extremely good reviews or awards. Our customers have been using Laundry perfumes for years. We have many customers from more than 20 countries who have also used more than 15 bottles of our Laundry perfumes at home over several years. The safety of Laundry perfumes is also supported by the fact that Laundry perfumes have been used in their birthplace, Italy, since 2010.

As an example, here are some of the awards we have won:

  • the Giovani® brand WON the PRODUCT OF THE YEAR 2024 award
  • as well as the PRODUCT OF THE YEAR 2025 award
  • and Giovani® e-shops won:
  • 1st place in the QUALITY AWARD at Heureka ShopRoku 2024 in Slovakia and Czechia
  • 1st place in the POPULARITY AWARD at Heureka ShopRoku 2024 in Slovakia
  • finalist in the QUALITY AWARD at Heureka ShopRoku 2025 in Czechia
  • 1st place in the QUALITY AWARD at Heureka ShopRoku 2025 in Slovakia
  • 1st place in the POPULARITY AWARD at Heureka ShopRoku 2025 in Slovakia
  • 1st place in the POPULARITY AWARD at ShopRoku 2025 in Hungary
  • 1st place at ShopRoku 2025 for the best Certified Shop across the entire market in Slovenia!
How should I clean the washing machine before using Laundry perfume for the first time?

How should I clean the washing machine before using Laundry perfume for the first time?

If you have previously used other Laundry perfumes or even just traditional fabric softener, we recommend cleaning the lower fabric softener compartment. Pull out the fabric softener drawer and pour away any residual liquid, which you cannot see unless you remove the drawer, from other Washing oils or fabric softeners, because the dosage of the highly concentrated perfume is only 5 ml and it is recommended not to mix it with any other liquid.

Can I also add vinegar or a laundry disinfectant to the wash together with your products?

Can I also add vinegar or a laundry disinfectant to the wash together with your products?

Using our products in combination with other specific products has not been tested separately, so we cannot clearly confirm what effect such a combination may have on the final washing result or the functionality of the individual products.

In general, however, we do not expect that combining them with commonly available Washing agents would cause problems.

If in doubt, we recommend first trying the combination on a smaller amount of laundry and following the recommendations of the manufacturer of the specific product.

Is regular washing machine cleaning necessary?

Is regular washing machine cleaning necessary?

Yes. We recommend regular washing machine cleaning even if you do not see any dirt at first glance.

During use, residues of Washing agents, fabric softeners, Laundry perfumes, limescale and other dirt naturally build up in the washing machine, which over time can affect:

  • the cleanliness of laundry
  • the final fragrance after washing
  • washing machine performance
  • the development of unpleasant odours.

For optimal washing machine care, we recommend running a cleaning cycle approximately once a month and regularly cleaning the detergent compartment, fabric softener compartment and washing machine filter.

Regular maintenance helps keep the washing machine in good condition and ensures the best possible washing result.

Can the cleanliness of the washing machine affect the final fragrance of laundry?

Can the cleanliness of the washing machine affect the final fragrance of laundry?

Yes. The condition and cleanliness of the washing machine can significantly affect the final intensity and purity of the laundry fragrance after washing.

Residues of fabric softener, Washing agents, deposits or dirt in the washing machine can:

  • change the character of the fragrance
  • reduce its intensity
  • or cause unwanted odours.

It is especially important to clean regularly:

  • the fabric softener compartment
  • the detergent dispenser
  • the washing machine filter and the drum itself.

If you feel that the Laundry perfume does not smell intense enough, we recommend first checking and cleaning the washing machine. Deposits and residues from older products are one of the most common causes of a weaker fragrance effect.

Do you offer a washing machine cleaner?

Do you offer a washing machine cleaner?

Yes, our range includes Giovani® Eucalyptus Washing Machine Cleaner. It is a universal natural washing machine cleaner with a gentle eucalyptus and pine fragrance.

How often should I use washing machine cleaner?

How often should I use washing machine cleaner?

For optimal washing machine care, we recommend using the cleaner approximately once a month.

Regular cleaning is especially suitable when washing frequently at lower temperatures, where deposits and dirt can form more quickly.

How to use Giovani® Washing Machine Cleaner?

How to use Giovani® Washing Machine Cleaner?

1. Pour the cleaner into the compartment

Pour 250 ml of the product into the detergent compartment.

2. Select the right programme

Set the washing machine programme to: “Cotton 60–90 °C”

3. Run the washing machine empty

Switch on the washing machine without laundry so that the cleaner can thoroughly clean the internal parts of the washing machine.

What are the benefits of Giovani® Washing Machine Cleaner?

What are the benefits of Giovani® Washing Machine Cleaner?

Regular use of Giovani® Washing Machine Cleaner helps keep your washing machine clean and supports its proper functioning.

The main benefits include:

  • effective removal of limescale, deposits and odours
  • helping to extend the lifespan of the washing machine
  • hygienic cleanliness of the drum and internal parts of the washing machine
  • a pleasant fresh fragrance after cleaning
  • contains natural essential oils with beneficial effects
  • environmentally responsible composition
  • ingredients from sustainable sources
Why use Giovani® Washing Machine Cleaner?

Why use Giovani® Washing Machine Cleaner?

Giovani® Washing Machine Cleaner helps remove limescale, deposits and unpleasant odours that gradually build up in the washing machine. Regular use contributes to better washing machine hygiene and helps maintain its optimal performance.

What ingredients does Giovani® Washing Machine Cleaner contain?

What ingredients does Giovani® Washing Machine Cleaner contain?

Giovani® Washing Machine Cleaner contains natural essential oils, including pine essential oil obtained from young twigs, buds, cones and needles. The composition also includes eucalyptus essential oil – a 100% natural essential oil that helps leave a fresh feeling of cleanliness.

Does washing machine cleaner help extend the lifespan of the washing machine?

Does washing machine cleaner help extend the lifespan of the washing machine?

Yes. By regularly removing deposits, limescale and dirt, washing machine cleaner helps keep the appliance in better condition, which may contribute to a longer lifespan and proper functioning.

11. Samples, packaging and purchase
Do you send free samples?

Do you send free samples?

Samples of Laundry perfumes are a separate product in our range.

You can easily purchase samples through our e-shop and try all available fragrances before ordering a larger bottle.

You can also receive one free Laundry perfume sample as a gift with any order of Washing oils or Laundry gels.

When will I receive a free Laundry perfume sample?

When will I receive a free Laundry perfume sample?

You become eligible for a free Laundry perfume sample if your order includes:

  • at least one bottle of Laundry perfume in 100 ml, 250 ml or 500 ml size
  • or Laundry gels in 500 ml or 1,000 ml size.

The option to choose a free sample will appear directly in the shopping basket once the stated conditions have been met.

Eligibility for a free sample applies exclusively to a properly completed order containing one of the listed products.

If a free sample is added to the basket without meeting the conditions, for example due to a technical error or incorrect use of the system, we reserve the right to remove the sample from the order or adjust the order.

Do you have product samples available? How can I try your products?

Do you have product samples available? How can I try your products?

For customers who do not yet know our products, we offer test samples of individual products. They are intended for initial testing and getting to know the products in our range.

Available samples include:

Can I order any number of Laundry perfume sample sets?

Can I order any number of Laundry perfume sample sets?

No. The number of these sample packs is limited to a maximum of 3 sample sets per person. This product is intended exclusively for initial testing, not for long-term use. We believe that 3 packs are a sufficient amount for a customer to get to know the product and choose a fragrance according to their own preferences.

Is it possible to create my own sample set?

Is it possible to create my own sample set?

We are sorry, but this option is currently not available. Samples can only be purchased in sets available in our e-shop. The composition of individual sets is predetermined and cannot be adjusted according to individual customer requests.

However, our sample range is created to provide a sufficiently wide choice of fragrances. Whether you are a new customer just getting to know the Giovani® brand or a long-term customer who wants to discover the newest fragrances, we believe you will easily find a sample set in our range that suits you.

What should I do if I only want to try the new fragrances in your range?

What should I do if I only want to try the new fragrances in your range?

Our range also includes a sample set that always contains samples of the 6 newest fragrances, so that regular customers who already know all previous fragrances can also try our latest launches.

What size are the samples?

What size are the samples?

Samples of our Laundry perfumes have a volume of 7 ml, and samples of our Laundry gels have a volume of 13 ml. One sample is intended for one use, even though the sample volume is slightly larger than the recommended dose of the specific product for one wash. This is intentional, as a certain amount of product may remain on the inside of the sample packaging, and we want customers to be able to try the product properly.

Body perfume samples have a volume of 2 ml.

Can I place an order by phone or e-mail?

Can I place an order by phone or e-mail?

We accept orders exclusively through our e-shop.

Unfortunately, we do not create orders by phone or e-mail.

I don’t know how to order. Can you help me?

I don’t know how to order. Can you help me?

You can find exact instructions on how to order our products in the video order guide.

Can I cancel an order after it has been sent?

Can I cancel an order after it has been sent?

If the order has already been packed and handed over to the carrier, cancellation or any further changes are unfortunately no longer possible.

We also inform customers about this in the shipment dispatch e-mail.

If a customer refuses to accept a parcel without reason, this creates costs for Shipping, packaging and return Shipping, which must then be paid.

By placing an order, the customer commits to accepting it. We therefore recommend checking all details and the contents of the order carefully before submitting it.

Can I edit an order after it has been sent?

Can I edit an order after it has been sent?

If your order has already been packed and handed over to the carrier, unfortunately no additional changes can be made.

What should I do if I did not receive an order confirmation?

What should I do if I did not receive an order confirmation?

After an order is created, the order confirmation is sent automatically to the e-mail address entered in the order.

If you have not received the confirmation, we recommend also checking the following folders: Spam, Promotions or Junk Mail.

It is also possible that there was a mistake in the e-mail address entered when creating the order.

If you cannot find the order confirmation even after checking these folders, please contact our customer support and provide: your name, e-mail address, or the phone number used in the order.

We will be happy to help you check your order.

Do I need to register to place an order?

Do I need to register to place an order?

No, you can place an order without registering in advance.

What sizes are your products available in?

What sizes are your products available in?

Our Laundry perfumes are available in 100 ml, 250 ml and 500 ml bottles. The newest Flash edition is available exclusively in a 200 ml bottle and in a limited number of pieces.

Our perfumes are available in 50 ml, and in 10 ml they can be found in a special Gift Set.

Laundry gels are available in 500 ml and 1,000 ml sizes.

Laundry strips are available in two packs: 15 double strips for 30 washes or 30 double strips for 60 washes.

The washing machine cleaner is available in a 500 ml size, which is enough for two uses.

Whipped Body Butters have a volume of 150 ml.

Can you also gift wrap the product for me?

Can you also gift wrap the product for me?

No, unfortunately we do not offer this option. Just as we care about product quality, we also care about the final design, so we dare to say that even without special gift wrapping, our products are suitable as a gift for your loved ones.

As part of our Accessories range, you can also order our Giovani® Gift bag.

We have also enriched our range with Gift Sets of Laundry perfumes and body perfumes.

12. Giovani perfumes
Do Giovani® body perfumes smell the same as Laundry perfumes?

Do Giovani® body perfumes smell the same as Laundry perfumes?

Yes, the fragrance character is preserved, although there may be slight differences because the perfumes have been adapted for use on the skin. They are not completely identical compositions, but they are based on the same foundations as our Laundry perfumes, so they carry their typical scent and recognisable style. This mainly involves adjusting the concentration and certain ingredients so that the fragrance is also ideal in perfume form.

Will more body perfumes (EDP) be added to the range?

Will more body perfumes (EDP) be added to the range?

The perfumes have undergone thorough testing and development. The ones selected were those that proved most suitable for this type of product – whether in terms of intensity, longevity on the skin, or the overall impression and appeal.

We understand that you would also like to see your favourite fragrance – some scents simply did not prove suitable in perfume form, which is why they were not included in the selection and will not be added. However, we certainly do not rule out expanding the collection with several more fragrances in the future.

How long do Giovani® body perfumes last?

How long do Giovani® body perfumes last?

Giovani® perfumes are designed to provide an intense and long-lasting fragrance that stays on the skin throughout the day. Exact longevity may vary depending on individual factors such as skin type, environment or personal activity. However, many of our customers say that the fragrance lasts all day, which is proof of the quality of our products.

What is the difference between Giovani® perfumes and other brands?

What is the difference between Giovani® perfumes and other brands?

Giovani® perfumes are inspired by world-famous fragrances, offer high quality at an affordable price and are made in the EU from quality ingredients.

How long does a bottle of Giovani® perfume last with normal use?

How long does a bottle of Giovani® perfume last with normal use?

With everyday use in a reasonable amount, a 50 ml bottle of Giovani® perfume lasts approximately 3–4 months.

How should I store Giovani® perfume so that it keeps its quality?

How should I store Giovani® perfume so that it keeps its quality?

Store the perfume in a cool, dry place away from direct sunlight so that it maintains its intensity and quality.

How do I choose the right Giovani® perfume?

How do I choose the right Giovani® perfume?

We recommend trying samples of different fragrances or choosing according to the fragrance description and your personal preferences.

Are Giovani® perfumes suitable as a gift?

Are Giovani® perfumes suitable as a gift?

Yes, Giovani® perfumes are elegantly packaged and make an ideal gift for any occasion.

How should Giovani® perfume be applied correctly?

How should Giovani® perfume be applied correctly?

Apply the perfume to pulse points such as the wrists, neck or behind the ears for longer fragrance longevity.

Can I combine Giovani® perfume with other fragrances?

Can I combine Giovani® perfume with other fragrances?

Yes, layering fragrances is possible, but we recommend first testing the compatibility of the scents on a small area of skin.

Are Giovani® perfumes tested on animals?

Are Giovani® perfumes tested on animals?

No, Giovani® perfumes are not tested on animals and are made with ethical principles in mind.

Are Giovani® perfumes suitable for everyday wear?

Are Giovani® perfumes suitable for everyday wear?

Yes, Giovani® perfumes are designed to be suitable for everyday wear as well as special occasions.

What sizes are Giovani® perfumes available in?

What sizes are Giovani® perfumes available in?

Our body perfumes are available in 50 ml sizes. We also offer samples, 2 ml, and a mini perfume Gift Set with 10 ml perfumes.

What fragrance essence concentration do Giovani® perfumes contain?

What fragrance essence concentration do Giovani® perfumes contain?

Giovani® perfumes contain 20–30% fragrance essences, depending on the specific type, placing them among the highest-quality perfumes.

What types of fragrances do you offer?

What types of fragrances do you offer?

Our range currently includes 14 unique men’s, women’s and also unisex perfumes.

Do you also offer men’s fragrances?

Do you also offer men’s fragrances?

Yes, our range also includes a category of fragrances suitable for men, as well as many unisex perfumes that appeal to both men and women.

What makes Giovani® perfumes special?

What makes Giovani® perfumes special?

Our perfumes contain 20–30% fragrance essences and are inspired by iconic perfumes as well as popular Laundry perfumes. All fragrances have been carefully tested for longevity, intensity and originality. They come in luxurious bottles with gold metallic 3D elements.

13. Giovani Laundry gels
How to use Giovani® Laundry gel?

How to use Giovani® Laundry gel?

Pour the Laundry gel into the washing machine compartment intended for Washing agents.

The recommended dosage is:

  • 10 ml of concentrate for every 4 kg of laundry.
  • A 1,000 ml bottle lasts for up to 100 wash cycles.
How much Laundry gel should I use for one wash?

How much Laundry gel should I use for one wash?

The recommended dose is 10 ml, or 15 ml for heavier soiling, for every 4 kg of laundry.

Can I use the cap to dose Giovani® Laundry gel?

Can I use the cap to dose Giovani® Laundry gel?

Yes. The cap of Giovani® Laundry gel also serves as a practical measuring cup.

Its volume is 10 ml, which corresponds to the recommended dose of Laundry gel for approximately 4 kg of laundry.

How many uses will one bottle last?

How many uses will one bottle last?

One 1,000 ml bottle lasts for up to 100 wash cycles. A 500 ml Laundry gel bottle lasts for 50 wash cycles.

Which materials is the Laundry gel not suitable for?

Which materials is the Laundry gel not suitable for?

Giovani® Laundry gel is suitable for all types of textiles except wool and silk. These materials require special care without enzymes and strong spinning.

Which fragrances should I combine with FRESH Laundry gel?

Which fragrances should I combine with FRESH Laundry gel?

We recommend combining Giovani® Fresh Laundry gel especially with fresh and spicy Laundry perfumes.

The gentle scent of the gel will not overpower the final fragrance; on the contrary, it will support and enhance its intensity.

Which fragrances should I combine with SWEET Laundry gel?

Which fragrances should I combine with SWEET Laundry gel?

We recommend combining Giovani® Sweet Laundry gel with the luxurious scents of our sweet Laundry perfumes.

The scent of the gel will not overpower their intensity; on the contrary, it will support and enhance it.

What do Giovani® Laundry gels smell like?

What do Giovani® Laundry gels smell like?

Laundry gels are available in two variants – FRESH and SWEET – but fragrance is not their main function. Quite the opposite, their subtle character is ideal for combining with Laundry perfumes, whose fragrance they do not overpower, but enhance. The gels stand out especially for their effective cleaning power and gentleness to textiles, they are dermatologically tested and highly concentrated – which is why they are among the most popular on the market. The gels must not have a strong fragrance, otherwise they could not be combined with our current 21 different Laundry perfume fragrances. They are made to intensify the scent of Laundry perfumes.

You can find out more about the benefits in the Giovani® Laundry gels section.

Why does the Laundry gel not have a strong scent?

Why does the Laundry gel not have a strong scent?

We would like to clarify this situation for you. Our Laundry gels have a very gentle to almost negligible scent. This information is also stated directly on the page, because we always provide all such important information with our products. This information is stated on the product label on the neck of the bottle, on the product image, where it says they are intended to be combined with Laundry perfumes and therefore must not have a strong scent, in the product description, and so on.

The role of Laundry gel is not to fragrance clothes, but to remove dirt. Its scent is intentionally very gentle so that it can be freely combined with any Washing oil and does not modify the final fragrance of the laundry; on the contrary, it lets it stand out. Just as we usually use washing powder and fabric softener for washing, from our range you should use Laundry gel and Laundry perfume. Laundry gel cleans your laundry, and the perfume gives it a beautiful fragrance. Laundry gel alone is not enough to fragrance laundry and is not intended for this purpose.

Sweet gel is ideal to combine with sweet fragrances, and Fresh gel with fresh fragrances. We believe we have clarified this for you.

What is the difference between Laundry gel and Laundry perfume?

What is the difference between Laundry gel and Laundry perfume?

Laundry gel and Laundry perfume have different functions and complement each other.

Laundry gel is used to:

  • remove dirt
  • wash laundry
  • ensure textile cleanliness.

Laundry perfume is used to:

  • give laundry an intense fragrance
  • provide a long-lasting scent during washing.

Laundry perfume does not replace a Washing agent; it replaces traditional fabric softener.

For the best result, we therefore recommend using:

  • Laundry gel to wash the laundry
  • Laundry perfume to fragrance it.
Do I have to use Giovani® Laundry gel together with Laundry perfume?

Do I have to use Giovani® Laundry gel together with Laundry perfume?

No. You can also use Giovani® Laundry perfumes with other Washing agents.

For the best result, however, we recommend combining them with Giovani® Laundry gels, which were created so that they do not overpower the fragrance of Laundry perfumes, but instead support and enhance it.

Giovani® Laundry gels have a gentle scent and are designed to create the best possible final effect together with Laundry perfumes.

Is Giovani® Laundry gel also suitable for washing children’s clothing?

Is Giovani® Laundry gel also suitable for washing children’s clothing?

Giovani® Laundry gel is gentle on sensitive skin, free from phosphorus, parabens, zeolites and heavy metals, and also suitable for children’s clothing.

Does Giovani® Laundry gel also remove stubborn stains?

Does Giovani® Laundry gel also remove stubborn stains?

Laundry gel can deal with stains from grass, food and even blood from as low as 20 °C. For heavily soiled laundry, we recommend letting the gel act directly on the stain for a while.

Is Giovani® Laundry gel environmentally friendly?

Is Giovani® Laundry gel environmentally friendly?

Yes, Giovani® Laundry gel is made with consideration for the environment. Compared with regular Laundry gel, you need 80% less product. It is gentle on nature and its composition is free from contaminating residues, toxic substances, PBT/vPvB substances, microplastics and nanomaterials.

Can I use Giovani® Laundry gel at low washing temperatures too?

Can I use Giovani® Laundry gel at low washing temperatures too?

Yes, Giovani® Laundry gel is effective from as low as 20 °C, saving energy and protecting your clothes.

Is Giovani® Laundry gel suitable for people with allergies?

Is Giovani® Laundry gel suitable for people with allergies?

Yes, Giovani® Laundry gels are dermatologically tested and suitable for sensitive skin, including people with allergies.

Can I use Giovani® Laundry gel on sportswear?

Can I use Giovani® Laundry gel on sportswear?

Yes, Giovani® Laundry gel is ideal for washing sportswear because it removes odours and leaves textiles fresh.

Can I use Laundry gel on white and coloured clothes?

Can I use Laundry gel on white and coloured clothes?

Yes. Giovani® Laundry gels are suitable for washing white, coloured and dark laundry. They do not disturb the structure of fabrics. They keep your clothes beautifully colourful.

How is your Laundry gel better than commonly available products?

How is your Laundry gel better than commonly available products?

Compared with regular Laundry gel, you need 80% less product.

Can I also use Giovani® Laundry gel in hard water?

Can I also use Giovani® Laundry gel in hard water?

Yes. Giovani® Laundry gel contains sequestrants – substances that help soften water during washing.

This makes it suitable for use in areas with harder water and also contributes to greater softness of laundry after washing.

What is the composition of Giovani® Laundry gel?

What is the composition of Giovani® Laundry gel?

Giovani® Laundry gel was designed with an emphasis on gentleness to laundry, the washing machine and the environment.

The composition does not contain:

  • phosphorus
  • parabens
  • zeolites
  • heavy metals
  • microplastics
  • animal-derived ingredients.

Laundry gel contains sequestrants, which help soften water and support washing performance.

The product has a vegan composition and is also suitable for customers who prefer products without animal-derived ingredients.

More detailed information about the product can be found directly on the product page in the Details section.

Giovani® Fresh Laundry gel

Giovani® Sweet Laundry gel

Is the alternative applicator, the pump, also compatible with the Laundry gel bottle?

Is the alternative applicator, the pump, also compatible with the Laundry gel bottle?

The alternative applicator available in our range can also be used with a Laundry gel bottle, but only with the 500 ml size.

The applicator is also suitable for all sizes of our Laundry perfumes. You can adjust the length of the tube by simply shortening it.

14. Giovani Laundry strips
How to use Giovani® Laundry strips?

How to use Giovani® Laundry strips?

1. Tear off one strip

Use 1 Laundry strip for one standard washing machine load of approximately 5 kg.

2. Place the strip in the washing machine

Place the Laundry strip directly on top of the laundry or underneath the laundry in the washing machine drum.

3. Start the wash

Select the desired washing programme and switch on the washing machine.

What are the main benefits of Giovani® Laundry strips?

What are the main benefits of Giovani® Laundry strips?

Giovani® Laundry strips are a practical and concentrated solution for everyday laundry washing.

Their main benefits include:

  • 100% soluble composition
  • extra concentrated cleaning power
  • suitable for white, coloured and black laundry
  • suitable for all types of washing machines, including HE washing machines
  • suitable also for hand washing
  • easy dosing without measuring

ideal for combining with Giovani® Laundry perfumes.

How are Laundry strips dosed?

How are Laundry strips dosed?

Recommended dosage:

  • 1 strip for a standard wash of approximately 5 kg of laundry
  • 2 strips for very heavily soiled laundry
  • for a smaller washing machine, half a strip is also sufficient.
How many uses will one pack last?

How many uses will one pack last?

Giovani® Laundry strips are available in packs containing 15 double strips, enough for up to 30 washes, or in packs containing 30 double strips, enough for up to 60 washes.

Are Laundry strips suitable for sensitive skin and children?

Are Laundry strips suitable for sensitive skin and children?

Yes, Giovani® PURE strips are hypoallergenic and dermatologically tested, making them safe also for sensitive skin and children’s laundry.

Do the strips contain fragrance?

Do the strips contain fragrance?

No, Giovani® PURE strips are free from added fragrance, allowing the scent of your favourite Laundry perfume to stand out fully.

Can I use the strips on all types of textiles?

Can I use the strips on all types of textiles?

Yes, they are suitable for all types of laundry – white, coloured and black, including delicate materials such as wool and silk.

Are the strips also suitable for hand washing?

Are the strips also suitable for hand washing?

Yes, you can also use the strips for hand washing. Simply dissolve them in water and then wash as usual.

Are the strips eco-friendly?

Are the strips eco-friendly?

Yes, the strips are biodegradable, packaged without plastic and gentle on the environment.

Can I combine the strips with Giovani® Laundry perfumes?

Can I combine the strips with Giovani® Laundry perfumes?

Yes, fragrance-free strips are ideal for combining with Giovani® Laundry perfumes, which are added to the fabric softener compartment.

Are the strips suitable for washing at low temperatures?

Are the strips suitable for washing at low temperatures?

Yes, the strips are effective from temperatures as low as 30 °C, saving energy and protecting your clothes.

15. Giovani Wool Dryer Balls
What are Giovani® Wool Dryer Balls used for?

What are Giovani® Wool Dryer Balls used for?

Giovani® Wool Dryer Balls are mainly used to:

  • speed up laundry drying
  • naturally soften fabrics without using fabric softener
  • improve air circulation in the dryer
  • help fragrance laundry.

During drying, the balls mechanically separate the layers of laundry, allowing better airflow and helping to shorten drying time.

Giovani® Wool Dryer Balls are handmade from 100% sheep wool from Slovak farms and contain no additional added substances.

To enhance the fragrance, you can also add a small amount of Giovani® Laundry perfume to the balls.

You can read more about this product in the Wool Dryer Balls section.

How to use Giovani® Wool Dryer Balls?

How to use Giovani® Wool Dryer Balls?

Place the Wool Dryer Balls in the dryer together with freshly washed laundry and start the desired drying programme.

After the programme has finished, remove the balls and let them air-dry freely. You can also leave them in the dryer with the door slightly open.

How many Wool Dryer Balls are recommended?

How many Wool Dryer Balls are recommended?

We recommend using approximately 2 to 6 Wool Dryer Balls, depending on the amount of laundry.

In general, the more Wool Dryer Balls you use, the more effective the drying will be.

Giovani® Wool Dryer Balls are made from 100% high-quality sheep wool, helping to increase drying efficiency even when using a smaller number of balls.

How long do Wool Dryer Balls last?

How long do Wool Dryer Balls last?

Wool Dryer Balls are designed for repeated use and can last up to approximately 1500 drying cycles.

How do Wool Dryer Balls work in the dryer?

How do Wool Dryer Balls work in the dryer?

Wool Dryer Balls create space between items of laundry, improving hot air circulation and shortening drying time.

Can Wool Dryer Balls damage clothes or the dryer?

Can Wool Dryer Balls damage clothes or the dryer?

No, Wool Dryer Balls are soft and gentle on laundry, so they do not damage fabrics or scratch the dryer.

How should I care for Wool Dryer Balls?

How should I care for Wool Dryer Balls?

If you feel the balls are losing their effectiveness, you can rinse them occasionally in cold water and let them dry naturally. If small pills form on the surface of the balls, remove them with scissors or a fabric shaver. However, Giovani® balls do not pill to the same noticeable extent as ordinary, lower-quality dryer balls.

Are Wool Dryer Balls suitable for people with allergies?

Are Wool Dryer Balls suitable for people with allergies?

Yes, Wool Dryer Balls are made from natural sheep wool without chemical additives, making them suitable also for sensitive skin.

Can I use Wool Dryer Balls with essential oils?

Can I use Wool Dryer Balls with essential oils?

Yes, you can add a few drops of essential oil to them before drying to give laundry a pleasant scent.

Can Wool Dryer Balls leave marks or lint on laundry?

Can Wool Dryer Balls leave marks or lint on laundry?

No, Wool Dryer Balls are made from high-quality sheep wool that does not leave any marks or lint on laundry during drying. They can even catch hairs that are present on clothing.

Do Wool Dryer Balls reduce static electricity in laundry?

Do Wool Dryer Balls reduce static electricity in laundry?

Yes, Wool Dryer Balls help eliminate static electricity, reducing laundry cling.

How do Wool Dryer Balls affect drying time?

How do Wool Dryer Balls affect drying time?

Wool Dryer Balls shorten drying time by up to 30%, saving energy and time.

How many balls are included in one pack?

How many balls are included in one pack?

One pack contains 2 Wool Dryer Balls, one with the logo and one plain white.

16. Shipping and delivery
Do you offer free Shipping? From what order value am I eligible for free Shipping?

Do you offer free Shipping? From what order value am I eligible for free Shipping?

Yes, you get free Shipping on orders over €99. ❤️Unfortunately, this is not available for lower order values, because we pay for postage and offering it free of charge would seriously disrupt the healthy economic operation of the company.

Every e-shop must properly pay courier companies for postage. Free postage DOES NOT EXIST. Be careful with this advertising trick used by most e-shops. They include Shipping costs in the product margin and offer the product at a higher price. We pay carriers at least CZK 75 even for the smallest and lightest parcel, which is why it is not possible to provide long-term Shipping discounts.

Of course, we also manufacture high-quality products and do not do what other e-shops do by hiding the cost of Shipping in the product margin, which, however, says a lot about the poor quality of the product itself.

We are glad we could explain it to you at least in this way.

How will I be able to track my parcel?

How will I be able to track my parcel?

Once your order has been processed, we will send you an e-mail containing a direct link to a very clear parcel tracking page, where you will find all the necessary and continuously updated information about your shipment.

Will the courier call me?

Will the courier call me?

Yes, if you selected courier delivery rather than delivery to a pick-up point, the courier will call you before delivering the parcel. The parcel will then be delivered to the address you provided as the delivery address. Delivery takes place during normal working hours. It is necessary to answer the courier’s call, otherwise delivery of the parcel becomes complicated and there is a risk that it will not be accepted and will be returned to us. Sometimes the courier will leave the parcel at the nearest pick-up point of the relevant carrier if they are unable to reach you by phone.

What if the parcel or goods are damaged?

What if the parcel or goods are damaged?

If the parcel is damaged from the outside, do not accept it and let us know that it was damaged, for example also by phone on +420 123 456 789 (7:00–15:30). If you accepted the parcel and, after opening it, found that a product was damaged, please e-mail us at info@giovani.ie and attach photos of the parcel or damaged product to the e-mail. We will definitely resolve the situation to your satisfaction and the damaged item will be replaced, including an extra gift.

What if the parcel is delayed?

What if the parcel is delayed?

Check the parcel movement using tracking. You can find the tracking link, for example, in the shipment dispatch e-mail. If the delay really persists, contact us by phone on +420 123 456 789 (7:00–15:30) or by e-mail at info@giovani.ie. We will check the situation and resolve it so that you receive your parcel as soon as possible.

What Shipping methods do you offer?

What Shipping methods do you offer?

Available Shipping methods include:

  • Pick-up points and boxes:
  • GLS Parcel Shop / GLS parcel lockers
  • Packeta pick-up points
  • SPS Balíkovo + AlzaBoxes
  • DPD Pickup boxes and pick-up points
  • Courier delivery to address:
  • SPS courier
  • DPD courier
  • GLS courier

or personal collection at the Giovani® store in Košice at Hollého 3/A.

Current Shipping prices and available options are displayed directly in the basket while creating your order.

You can find out more about the offered Shipping methods in the Shipping section.

Do you also deliver outside Slovakia?

Do you also deliver outside Slovakia?

Yes. Giovani® products are currently delivered to 20 European countries.

You can check Shipping availability for a specific country directly on our international e-shops.

17. How to pay
How should I pay for my order?

How should I pay for my order?

You can pay for your order on our e-shop by card online, bank transfer, cash on delivery, or through Apple Pay and Google Pay.

You can find more information in the payment options section.

Can I also pay cash on delivery?

Can I also pay cash on delivery?

Of course, cash on delivery is available with us. To pay cash on delivery, you need to select this option as your payment method. You will pay for the goods only when collecting or receiving the parcel, either in cash or by card.

Please note: A common mistake is that customers who intend to pay cash on delivery accidentally choose card payment as their payment method. However, this payment method means immediate online card payment.

What should I do if I forgot to enter the payment reference when paying by bank transfer?

What should I do if I forgot to enter the payment reference when paying by bank transfer?

Without the correct payment reference, or if the payment reference is missing, the payment cannot be matched automatically. We are a large company and, of course, we do not match payments manually, but automatically based on the correctly entered payment reference.

If you realise that you entered the payment reference incorrectly or not at all, please send us the payment confirmation by e-mail so that our accounting department can check and match it.

My online payment was unsuccessful. What should I do?

My online payment was unsuccessful. What should I do?

If you were unable to complete your online payment successfully, you will automatically receive an e-mail containing a button to repeat the payment. This button is active only for a limited time.

If you are unable to repeat the payment using this link, you can:

  • create a new order
  • or request a change of payment method to bank transfer.

If you would like to change the payment method, please contact us by e-mail.

If you decide to create a new order, please also contact us by e-mail so that we can cancel the order with the unsuccessful payment.

I have paid for my order, but the payment has not been recorded yet. What should I do?

I have paid for my order, but the payment has not been recorded yet. What should I do?

If you have paid for your order but we have not yet recorded the payment, please send us a payment confirmation or bank statement showing the payment.

We will then forward the confirmation to our accounting department, which will check the payment.

Thank you for your understanding.

When will I receive a refund for a cancelled paid order?

When will I receive a refund for a cancelled paid order?

If your order has been cancelled, the payment will be refunded to the account from which the order was paid.

The payment may take several working days to be credited, depending on processing by the bank or payment service provider.

Thank you for your understanding.

I chose bank transfer and I don’t know how to pay. What should I do?

I chose bank transfer and I don’t know how to pay. What should I do?

Payment must be made based on the pro forma invoice, which you will automatically receive by e-mail after your order has been accepted, at the e-mail address you entered in your order.

Where can I find the invoice for my order?

Where can I find the invoice for my order?

The invoice is sent electronically to the e-mail address entered in the order.

We do not usually print invoices inside parcels, so as not to burden the environment unnecessarily.

If you cannot find the invoice, please also check the following folders: Spam, Promotions or Junk Mail.

If needed, you can contact us and we will send you the invoice again.

18. Returns, complaints and exchanges
I want to return a product. What should I do?

I want to return a product. What should I do?

If you would like to return a product, please inform us of the reason for the return in advance by e-mail so that we can provide you with the correct information about the next steps.

The product return conditions, as well as the withdrawal from contract form, can be found here:

Please note that products can only be returned if they have not been opened or used.

Thank you for your understanding.

Can I exchange a product for another one?

Can I exchange a product for another one?

Unfortunately, direct product exchanges are not possible.

If you would like a different product, you need to follow the goods return conditions and then create a new order for the desired product.

The product return conditions and the withdrawal from contract form can be found on our website.

Please note that products can only be returned if they have not been opened or used.

When will I receive a refund for returned products?

When will I receive a refund for returned products?

Payment for returned products will be refunded after the parcel has been delivered back to our warehouse and checked.

The payment may take several working days to be credited to your account, depending on processing by the bank or payment service provider.

Thank you for your understanding.

What if I did not manage to collect my parcel in time?

What if I did not manage to collect my parcel in time?

We understand that unexpected situations may occur that prevent a customer from collecting their parcel in time.

However, every uncollected parcel creates costs for shipping, packaging and returning the parcel, which our company must pay to the carrier.

For this reason, in the case of uncollected cash-on-delivery parcels, the resulting compensation for damages must be paid according to the information sent by e-mail.

In the case of a prepaid parcel, the payment for your order will be refunded minus these costs.

Can I request that an uncollected parcel be sent again?

Can I request that an uncollected parcel be sent again?

We are sorry, but we do not resend uncollected parcels. This would be against accounting rules.

When will I receive a refund for an uncollected prepaid parcel?

When will I receive a refund for an uncollected prepaid parcel?

The request to refund your order payment, after deducting the actual costs incurred in connection with the uncollected parcel, will be submitted as soon as the parcel physically returns to us. You can then expect the amount to be credited within several working days after the request has been submitted.

I have a problem with my parcel or product. What should I do?

I have a problem with my parcel or product. What should I do?

If you have a problem with your parcel or product, please contact our customer support by e-mail.

For the fastest possible processing of the complaint, the e-mail needs to include:

  • photographs of the product
  • photographs of the packaging
  • and any other documents related to the problem.

Colleagues from the relevant department will then review your complaint and inform you about the next steps.

The contact e-mail can be found on our website according to the country you are ordering from.

Thank you for your understanding.

I received the wrong product or something was missing from the parcel. What should I do?

I received the wrong product or something was missing from the parcel. What should I do?

We are very sorry about this situation. Despite thorough order checks, with a large number of parcels, a packing error may exceptionally occur.

If you received the wrong product or something is missing from the parcel, please send us photos of:

  • the delivered goods
  • the contents of the parcel
  • and the box or packaging

to our e-mail address according to the country you are ordering from.

Colleagues from the complaints department will then review the situation and contact you as soon as possible with a solution.

Thank you for your understanding, and we apologise for the inconvenience.

I received a damaged product. What should I do?

I received a damaged product. What should I do?

We are very sorry that you received a damaged product.

So that we can review the situation as quickly as possible and resolve it to your satisfaction, please send a photo of the damaged product by e-mail to our customer support.

After receiving the photos, colleagues from the relevant department will review the complaint and inform you about the next steps.

We apologise for the inconvenience caused and thank you for your understanding.

What should I do if the product does not suit me?

What should I do if the product does not suit me?

If the product does not suit you for any subjective reason, please contact us by e-mail and explain your reasons so that we can provide you with the correct information about the next steps and find the most suitable solution for you.

I think I received a faulty product. What should I do?

I think I received a faulty product. What should I do?

If you suspect that you received a faulty or damaged product, please contact our customer support by e-mail and send us photos of the product, and the packaging if applicable.

We will review the situation and then inform you about the next steps in resolving the complaint.

How long does it take to process a complaint?

How long does it take to process a complaint?

We try to resolve every complaint as quickly as possible.

The time required to process a complaint may depend on the type of problem, the completeness of the documents provided or communication with the carrier.

After receiving all necessary information and photos, the relevant department will review your complaint and inform you about the next steps.

19. Contact and customer support
What are the contact details for Giovani® customer support?

What are the contact details for Giovani® customer support?

For any questions, you can contact us:

  • by phone on: +421 949 007 555
  • by e-mail at: info@giovani.ie
  • Customer support is available every working day during the following hours:
  • 7:00–15:30
Can I get direct contact details for management or a specific department?

Can I get direct contact details for management or a specific department?

We do not normally provide direct contact details for management or specific employees.

However, you can send us your request, suggestion or offer by e-mail to:

We will then forward your message to the relevant department or competent person.

What are the payment details for Giovani®?

What are the payment details for Giovani®?

Payment details:

  • IBAN: SK26 8330 0000 0027 0225 4143
  • Account number: 2702254143 / 8330
  • SWIFT/BIC: FIOZSKBAXXX
What are the billing details for Giovani®?

What are the billing details for Giovani®?

Billing details:

Giovani® Essenze, s. r. o.

Vo Výmoli 1525/5A

040 22 Košice

Company ID: 54 699 550

Tax ID: 2121759882

VAT ID: SK2121759882

I am interested in selling Giovani® products. Is wholesale cooperation possible?

I am interested in selling Giovani® products. Is wholesale cooperation possible?

Yes. If you are interested in wholesale cooperation and selling Giovani® products, contact us by e-mail at b2b@giovani.trade and we will be happy to send you more information about purchase prices and cooperation conditions.

Giovani® is a registered trademark and our exceptional products are the best you can find on the market. Giovani® is the fastest-growing Laundry perfume brand on the market, not only in our country but also in neighbouring countries. No brand in this segment has achieved such rapid growth, built such sales, reputation or interest, not only from customers, in its first year or even year and a half as the Giovani® brand. And we continue to move forward and improve. With us, you can be sure you will succeed.

Thanks also to their attractive and luxurious design, our products will be a major draw for all your customers. We build our products primarily on high quality and effectiveness, so customers will keep coming back to you, just as they are returning to us in ever greater numbers. After smelling our fragrances for the first time, your customers will certainly become your buyers. Offer the best on the market. It will come back to you many times over in the form of satisfied and regular customers.

I am interested in promoting the Giovani® brand on social media. How can I contact the marketing department?

I am interested in promoting the Giovani® brand on social media. How can I contact the marketing department?

Giovani® is not for everyone. It is for those who feel the difference. For those who notice beauty in the details and want their community to experience quality that cannot be faked. If you feel the same way, write to us. Together we can create a collaboration with soul and a fragrance that will not be forgotten.

Who are we looking for?

It is not about how many followers you have. It is about what your content makes people feel. We are interested in creators who know how to inspire.

  • Micro and macro influencers with the trust of their community
  • IG and TikTok creators who understand visuals and mood
  • Bloggers and lifestyle authors with a sense for detail
  • Content creators who can combine elegance with authenticity
  • Brands and projects that resonate with our perception of beauty and quality

If our world has appealed to you and you feel we could understand each other, we would be happy to hear from you. Take the first step:

  • Write to us at marketing@giovani.promo
  • Include links to your profiles, briefly introduce yourself and tell us why our brand caught your interest
  • We will carefully review your request and get back to you as soon as possible
Where are you based?

Where are you based?

We are an international e-commerce brand. We focus on high quality, and because we want to keep prices stable and not be affected by the costs of building networks of brick-and-mortar stores in 27 countries across the EU, we do not have a financially demanding and inefficient network of stores in every country where we operate.

In every country, we have an e-shop that can deliver in some cases within 24 hours, with postage costs at the usual market level. We therefore recommend ordering our products directly through our e-shop, because these original products can only be found with us.

Do you also have a brick-and-mortar store?

Do you also have a brick-and-mortar store?

Yes, you can find our brick-and-mortar store at:

  • Hollého 3A, Košice

approximately a 5-minute walk from Aupark.

In the Contact section of our e-shop, you will also find a clear map and more information about the store.

For easier orientation, you can also watch a video showing the route from Aupark:

  • Video – how to get to the Giovani® store
What are the store opening hours?

What are the store opening hours?

We are open every working day from 8:30 to 17:00.

Can I pay by card in the store?

Can I pay by card in the store?

Yes, you can pay by card or in cash in the store.

We look forward to your visit.

Do you have good feedback? Do you have reviews?

Do you have good feedback? Do you have reviews?

If you do not know the Giovani® brand yet, let us introduce it a little. We operate in 19 countries. In most other countries, we have been present since December 2022.

We are the best-rated Laundry perfume brand in the entire EU. Take a look at the reviews listed below. We have long been rated above 99%. We have not been below 99% in reviews for even 1 day, which is a great rarity that other brands only dream of. 👌🔝

Giovani® Laundry perfumes are the winning Product of the Year 2024 and 2025 in Czechia, Slovakia, Hungary, and so on.

Our e-shop is the winner of the nationwide “eShop of the Year” competition in the Quality Award and also the winner of the Popularity Award. Twice in a row. 🏆 (organised by Heureka Group, a. s.) This is a very relevant award gained based on the quality of verified reviews and voting by real customers on the market, so it has very high value in terms of what it says about the brand.

We also won 1st place for the best Certified Shop with verified reviews in all of Slovenia. 🏆☺️

We also won 1st place for the best e-shop in our product category in all of Hungary. 🏆

From the beginning, we have built our brand on high quality. That is the most important thing for us. With us, we do not even need to ask whether something is a good product – with us, there is only TOP quality and every fragrance is beautiful.

The scent of Laundry perfumes easily lasts for several weeks even after drying in the dryer. And our body perfumes can easily smell on the body all day long. We have tens of thousands of proofs of this.

Take a look at the reviews in the links below, translate them using AI or your web browser if needed, and notice the rating percentages we have achieved in each country, as well as the large number of reviews. Thank you.

1,800,000 x 99.50%:

reviews in Italy

reviews in Czechia

reviews in Slovakia

reviews in Hungary

reviews in Germany

reviews in Austria

reviews in Poland

reviews in Romania

reviews in Croatia

reviews in Slovenia

reviews in Greece

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20. Prices and discounts
Why are Giovani® products expensive?

Why are Giovani® products expensive?

We do not think they are expensive. They are cost-effective. For example, one wash with our Laundry perfume costs only around €0.26, calculated for a 500 ml bottle. Giovani® products are created with an emphasis on high quality, effectiveness and premium composition. In production, we use quality ingredients, high concentrations of fragrance components and modern technologies. We do not focus on discounts and clearance sales, but on high quality.

Our products are highly concentrated, so only a small amount of product is needed for one use.

For example:

  • Laundry perfumes have a very low dosage per wash
  • Laundry gels are used in smaller amounts than regular Washing agents
  • body perfumes belong among Extrait de Parfum with a high concentration of perfume ingredients

Thanks to the high concentration, the products last longer, which can ultimately mean lower consumption and a better user experience compared with commonly available products.

Our goal is not to offer the cheapest products on the market, but to bring customers quality, fragrance intensity and a premium experience.

Where can I find product prices?

Where can I find product prices?

Current prices of all products can be found directly on our website in the detail of the specific product.

Prices may vary depending on current promotions or the product packaging size.

To view the current offer and prices, please visit our e-shop.

Do you offer discounts or discount codes?

Do you offer discounts or discount codes?

Our brand focuses on exclusive products of high quality, where we pay attention to every detail – from premium ingredients to the production process itself. That is why we do not normally provide significant discounts, because the quality and uniqueness of our range are our priority. We have always built our brand on high quality, not on discounts and clearance sales.

However, we believe every customer deserves something extra, which is why you can occasionally find special promotions, gifts or the option to buy discounted Bundles according to your own choice. We also offer free Shipping from a certain order value. 😊 Of course, we greatly value our loyal customers – after their first purchase and after meeting the conditions, they receive a discount directly by e-mail.

We understand that other brands may offer frequent discounts, but this is often at the expense of the product itself – whether through lower-quality ingredients or artificially increased base prices and fake discounts. We try to take a different path – fair, high-quality and sustainable in the long term.

If you want to be among the first to hear about our news, promotions or limited offers, we recommend subscribing to the newsletter directly on our website.

Do you have discounts for regular customers?

Do you have discounts for regular customers?

We currently do not have a classic loyalty programme, but we try to bring our regular customers various benefits, special promotions and gifts.

We recommend subscribing to our newsletter and following our social media, where we regularly share news and current promotions.

Is there currently any valid influencer discount code?

Is there currently any valid influencer discount code?

We do not normally publish information about influencer discount codes. Our company is built primarily on product quality, so we do not offer discounts very often. If a code is currently valid, we recommend following the influencers directly, as you will certainly find this information there. Our brand is built on quality, not on discounts and clearance sales. That is why we are the best-rated and most awarded Laundry perfume brand in the entire EU.

Why is there a discount code field in the basket if I do not have one?

Why is there a discount code field in the basket if I do not have one?

The field for entering a discount code is a standard part of the e-shop and is used to enter a discount code if one is currently available.

If you do not have a discount code, you do not need to fill in this field and you can complete your order without any problem.

The Giovani® brand focuses primarily on product quality, which is why we offer discounts and discount codes only rather exceptionally.

Where can I enter a discount code?

Where can I enter a discount code?

You can find the place to enter a discount code directly in the first step of the order, in the basket.

The field is labelled:

  • “I have a discount coupon”

The discount code must be entered into the relevant field and then you need to click the “Apply” button.

If the discount code is valid, the discount will automatically be deducted from the order value.

21. More
Why can’t I order body butter during the summer period? When will body butter be in stock?

Why can’t I order body butter during the summer period? When will body butter be in stock?

Unfortunately, we do not send body butter during the summer period, so it is not possible to order it. This is a product that is very sensitive to high temperatures. To prevent it from being damaged during transport, its sale has been paused during the summer period. Sales will resume again in autumn.

Why are Scented candles sold out long-term?

Why are Scented candles sold out long-term?

Our Scented candles are seasonal products, which is why their production and sale take place mainly during the colder months and before the Christmas season.

During summer heat, we deliberately do not sell them in order to prevent possible product damage during transport caused by high temperatures.

We therefore expect the next restock in autumn, before the start of the Christmas season.

If the last pieces are currently available in stock, we recommend purchasing them as soon as possible, as this is a limited seasonal final sale.

How to use a Giovani® Reed Diffuser?

How to use a Giovani® Reed Diffuser?

1. Open the bottle

Unscrew the diffuser cap and remove the plastic stopper. Then screw the cap back on.

2. Insert the reeds

Place the included fragrance reeds into the bottle. They will begin to absorb the perfume essence and naturally release the fragrance into the room.

3. Adjust the fragrance intensity

You can regulate the intensity of the fragrance by the number of reeds used:

  • more reeds = a more intense fragrance
  • fewer reeds = a gentler fragrance.

For even and stable fragrance release, we recommend turning the reeds occasionally.

Recommended conditions for ideal performance

For the best effect, we recommend:

  • air humidity: 40–60%
  • room temperature: 20–22 °C.
How to use a Giovani® scented tag?

How to use a Giovani® scented tag?

1. Open the packaging

Open the protective bag and remove the scented tag.

2. Hang the tag

Hang the tag, for example:

  • on the rear-view mirror in your car
  • in a wardrobe
  • or in another smaller space.
How can I make the fragrance of the scented tag last longer?

How can I make the fragrance of the scented tag last longer?

If you want the fragrance to last longer or if it seems too intense, we recommend:

  • not removing the tag completely from the packaging
  • opening only the top part of the packaging
  • or gradually sliding the tag out.

By gradually exposing the tag, the fragrance is released more slowly, lasts longer and is less intense.

Can I place the scented tag directly among clothes?

Can I place the scented tag directly among clothes?

You can place the tag in a wardrobe or closet, but we recommend hanging it on a hanger. To allow the tag to beautifully fragrance the space, it is infused with fragrance substances, so direct contact with clothing is not recommended.